(moved here at the request of moderator Empath)
G'day all,
Just thought I'd report my experience with Banggood. I might be being too critical of the cheap Chinese company, but read on and let me know your thoughts.
On the 13.10.13 I posted a thread to find out where was the cheapest place to buy a 2900lm TK75 from. Neal from BG sent me a PM with the best price thus far on the 2900lm TK75, so I decided to buy through him.
On the 14.10.13 I placed my order and let Neal know via PM with my order number. Now that he has the sale and my money, NOW he lets me know it's currently OUT OF STOCK for 3 days. I was pretty bummed, but I got over it. I've worked retail in the past and if you pulled this crap in my country, you'd be out of a sale again immediately. But I digress...
On the 17.10.13 I decide to chase Neal up about this. He says that they arrived today and will be QC'd and shipped tomorrow. Fair enough I guess. It's good to know that the torch will be correct and working when I receive it. He again confirms with me when I ask it was shipped on the 18.10.13.
After I work out how to check where my parcel is at, I find out it didn't even leave Shanghai until the 25.10.13. Is it normal for mail to take a week to leave the country? I haven't ordered much from China in the past so I don't really know.
On the 05.11.13 my QC'd TK75 arrives...the wrong one. What I opened up out of the tatty, old box was the old 2600 lm TK75, not what I paid for. But somehow this got through "QC" VERY disappointed at this stage. I then PM Neal and informed him that it was the wrong model of TK75. He finally replies after some prompting, at this stage he is getting very sloppy in replying to PM's (even after checking when last online.) He said a new one is in the mail (DHL) and I'll have it in 2-3 days with a postage paid bag for the wrong model to return. I tell him this is acceptable and a very bad first impression with BG. No replies...
On the 14.11.13 (9 days after he said 2-3 days for shipping via DHL) he tells me THAT'S IT'S BEING SENT TODAY AND IT'S ALSO BEEN ON BACKORDER. Now am I crazy, or should he have told me that on the 05.11.13 when he said it'd be 2-3 more days??????
TL;DR version, ordered and paid for on the 14.10.13, over a month later still don't have it in my possession.
Now, don't get me wrong, I'm sure you've all heard of other out-of-china stories like this, but after dealing with Calvin from IS a couple of times, I guess I expected similar service through BG.
Please tell me if you think I am being too critical or expecting too much and I'll happily delete this thread and never refer anyone to BG again, ever.
Oh and 1 last thing, a few people saw another post I made when I suspected I had the wrong model (2600 lm on box gave it away!) and they PM'd me thanking me for alerting them of this, BG also sent them out the incorrect models. Then you find yourself asking the question:
1. Are they doing this on purpose to try and maximise profits as most people won't know the difference, or
2. Is their QC, or lack thereof pathetically bad?
Please take the time to read this and let me know what you think, thanks!
G'day all,
Just thought I'd report my experience with Banggood. I might be being too critical of the cheap Chinese company, but read on and let me know your thoughts.
On the 13.10.13 I posted a thread to find out where was the cheapest place to buy a 2900lm TK75 from. Neal from BG sent me a PM with the best price thus far on the 2900lm TK75, so I decided to buy through him.
On the 14.10.13 I placed my order and let Neal know via PM with my order number. Now that he has the sale and my money, NOW he lets me know it's currently OUT OF STOCK for 3 days. I was pretty bummed, but I got over it. I've worked retail in the past and if you pulled this crap in my country, you'd be out of a sale again immediately. But I digress...
On the 17.10.13 I decide to chase Neal up about this. He says that they arrived today and will be QC'd and shipped tomorrow. Fair enough I guess. It's good to know that the torch will be correct and working when I receive it. He again confirms with me when I ask it was shipped on the 18.10.13.
After I work out how to check where my parcel is at, I find out it didn't even leave Shanghai until the 25.10.13. Is it normal for mail to take a week to leave the country? I haven't ordered much from China in the past so I don't really know.
On the 05.11.13 my QC'd TK75 arrives...the wrong one. What I opened up out of the tatty, old box was the old 2600 lm TK75, not what I paid for. But somehow this got through "QC" VERY disappointed at this stage. I then PM Neal and informed him that it was the wrong model of TK75. He finally replies after some prompting, at this stage he is getting very sloppy in replying to PM's (even after checking when last online.) He said a new one is in the mail (DHL) and I'll have it in 2-3 days with a postage paid bag for the wrong model to return. I tell him this is acceptable and a very bad first impression with BG. No replies...
On the 14.11.13 (9 days after he said 2-3 days for shipping via DHL) he tells me THAT'S IT'S BEING SENT TODAY AND IT'S ALSO BEEN ON BACKORDER. Now am I crazy, or should he have told me that on the 05.11.13 when he said it'd be 2-3 more days??????
TL;DR version, ordered and paid for on the 14.10.13, over a month later still don't have it in my possession.
Now, don't get me wrong, I'm sure you've all heard of other out-of-china stories like this, but after dealing with Calvin from IS a couple of times, I guess I expected similar service through BG.
Please tell me if you think I am being too critical or expecting too much and I'll happily delete this thread and never refer anyone to BG again, ever.
Oh and 1 last thing, a few people saw another post I made when I suspected I had the wrong model (2600 lm on box gave it away!) and they PM'd me thanking me for alerting them of this, BG also sent them out the incorrect models. Then you find yourself asking the question:
1. Are they doing this on purpose to try and maximise profits as most people won't know the difference, or
2. Is their QC, or lack thereof pathetically bad?
Please take the time to read this and let me know what you think, thanks!